Privacy policy

AVOX is a service provided by TAO Design & Marketing Inc., which specializes in conducting surveys and market research.

This privacy policy defines the manner in which AVOX collects and processes all information and opinions on the products and services of clients who retain AVOX services.

Information that we collect
AVOX receives the contact information and/or email addresses of its clients’ customers and business contacts. We ensure that this information is gathered with the consent of their own customers.

The goal of our surveys is generally to help our clients enhance their product and service offering. We therefore question survey respondents to obtain:

- their comments on the use of our clients’ products and services
- their opinions on certain issues, or their experience with our clients’ customer service
- any other information that will help to better understand how to improve our client’s products and services or learn more about their business environments

We may also collect sociodemographic data such as age, gender, postal code, preferences, interests and other information in order to define a general customer profile.

We never sell, lease, loan or otherwise disclose this information to third parties.

What we do with the information we collect
The information that we collect is used to improve our clients’ products and services or better understand their business environments.

This information is always treated confidentially. The responses, comments, opinions and information that we collect are combined with those from other respondents to identify overall trends and reach conclusions about the issues raised in surveys.

We never give personal information to our clients. Information obtained via surveys is destroyed after reports presenting the aggregate survey results are produced.

Use of cookies
Our online survey tool installs a cookie to evaluate survey participation rates. This allows us to send reminders to those who have been invited to take part in a survey but have not already done so.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most Web browsers accept cookies automatically, but you can usually change your browser settings to decline them if you prefer.

To contact us
AVOX has designated a privacy officer to oversee compliance with this confidentiality policy and Canadian legislation governing the protection of personal information.

If you have any comments or suggestions, you can contact this officer at